Inverter guides & self-service support
Changed your router, moved to a new tariff or need a restart? These guides let you handle the small things yourself, in English, Spanish and Dutch, for the brands we install: Huawei, Solplanet, Deye, Livoltek and Enphase.
Change or reconnect the WiFi
Change tariff and time slots
Safe system restart
Monitoring and data
Choose your inverter brand
Huawei
FusionSolar app (SUN2000 / LUNA2000)
Huawei SUN2000 inverters and LUNA2000 batteries are managed with the FusionSolar app. The app has two entry points: your owner account (monitoring) and a direct local WiFi connection to the inverter (settings).
Safety first
- •Never open the inverter housing or touch DC wiring: dangerous voltages are present even when the system is off.
- •These steps are user settings only (WiFi, tariffs, restart). Any electrical work is done by us.
- •Smoke, a burning smell or a breaker that keeps tripping: switch off the AC and call us immediately.
Still stuck? We're one message away
Send us the brand, the serial number and a photo of the screen or error code, and our service team will pick it up. Mi Techo Care members get priority response.
Frequently asked questions
Sources
These guides are based on the official manufacturer documentation below. App menus can differ slightly per firmware or app version. Links and steps last checked on 2026-08-24.
- Huawei, Huawei FusionSolar – official product site
- Huawei, FusionSolar monitoring portal
- Solplanet, Solplanet App – Quick Installation Guide (PDF)
- Solplanet, Solplanet App – User Manual (PDF)
- Deye, SOLARMAN Smart – support
- Deye, Deye service & downloads
- Enphase, Enphase support (IQ Gateway / app)
- Enphase, Enphase Enlighten portal
- Livoltek, Livoltek Download Center (manuals & app guides)
- Livoltek, Livoltek monitoring portal (EU)
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