Mi Techo Solar SL
Maintenance, monitoring and Service Level Agreement (SLA)
Version 1.3 · 7 October 2026
MTS-,
This contract governs the preventive maintenance, remote monitoring, cleaning (where included), technical support and service levels that Mi Techo Solar provides for the solar installation identified below. Your digital acceptance at the end of this document has full contractual validity.
1. Parties and contract data
On the one hand Mi Techo Solar Energías Renovables S.L., holder of CIF B44974491, with registered address at Calle Arquímedes 86, Local 9, 29100 Coín, Málaga, Spain ("Mi Techo Solar" or "the Provider"), and on the other hand the Client identified below, agree the provision of the Mi Techo Care service under the terms of this contract.
| Contract number | MTS-, |
| Client | |
| Client type | Private individual |
| Installation address | |
| Contact | · |
| Contracted plan | Care Plus |
| Price (21% VAT incl.) | €21 Monthly |
| Billing | Monthly |
| Initial term | 12 months |
| Effective date | The subscription starts on the date of handover of the installation when Care is contracted together with a new Mi Techo installation; otherwise it starts on the date of contract acceptance. The first monthly SEPA collection follows in the month after the start date. |
2. Installation covered
The service is exclusively linked to the following installation. Any extension, replacement or modification must be notified in writing to Mi Techo Solar and may lead to a review of the scope and price.
| Solar panels | 10 |
| Inverter brand | — |
| Installation address | |
3. Scope of the service
The contracted plan includes the following services:
- Everything in Essential
- Annual professional panel cleaning
- Priority support
- We manage your warranty claims
- One professional cleaning of all panels per year, around month 12.
- Labour discount of 10% on repairs and upgrades for subscribers.
Monitoring depends on a working internet connection at the installation and on the availability of the manufacturer's monitoring platform. Mi Techo Solar is not liable for interruptions or data loss outside its control. Any production estimate is indicative and is not a guarantee of minimum yield.
4. Service Level Agreement (SLA)
Incidents are classified into three priority levels. Times are counted in working hours and working days, Monday to Friday excluding public holidays, within Mi Techo Solar service hours.
| Priority | Definition | Response time | Diagnosis / intervention |
|---|
| P1, Critical | Total system outage or a fault that is potentially critical for safety. | Max. 4 working hours | Remote diagnosis the same working day where technically possible; priority planning with the aim of intervening within 1 working day. |
| P2, Major | Inverter outage, relevant string or optimiser fault, or significant production loss. | Max. 8 working hours | Where necessary, target intervention on site within 2 working days. |
| P3, Non-critical | Communication failure, monitoring issue or other incident without significant impact on production. | Max. 1 working day | Where necessary, intervention normally within a maximum of 5 working days. |
The stated times are response and intervention times and are not guaranteed repair times. Spare part lead times, manufacturer response times, grid operator actions, weather conditions and roof accessibility fall outside the guaranteed SLA and suspend the deadlines while they persist. Incidents are reported to info@mitechosolar.com or by phone/WhatsApp to +34 685 325 739, quoting the contract number.
5. Warranty support
- First diagnosis of the incident.
- Recording and documenting the relevant technical information.
- Assistance in submitting warranty claims.
- Contact and coordination with the manufacturer.
- Follow-up of the incident until closure.
The final decision on whether a component is covered by the manufacturer's warranty rests exclusively with the manufacturer. Mi Techo Solar does not guarantee the outcome, scope or resolution time of a warranty claim.
6. Not included in the contract
- Replacement parts, components and equipment.
- Out-of-warranty repairs.
- Damage caused by third parties.
- Roof and waterproofing repairs.
- Civil or structural works.
- Damage from vandalism, animals or accidents.
- Exceptional weather conditions.
- External grid incidents and external overvoltage.
- Crane, lift, scaffolding or other extraordinary access equipment.
- Modifications or extensions of the installation.
- Work required by future regulatory changes.
- Work that must be carried out by the grid operator.
Any additional work will be notified in advance and, where applicable, quoted separately. No work outside the scope will be carried out without the Client's prior written approval.
7. Commercial conditions
- All Care subscription prices and the start Care Check are stated in euros including 21% VAT. Care Checks are payable before or on completion of the visit; subscriptions are paid monthly by SEPA direct debit, or yearly in advance with a 10% discount.
- The subscription starts on the date of handover of the installation when Care is contracted together with a new Mi Techo installation; otherwise it starts on the date of contract acceptance. The first monthly SEPA collection follows in the month after the start date.
- When Care is contracted together with a new Mi Techo installation, no start Care Check fee is charged: the handover inspection serves as the start inspection. Existing installations, including those installed earlier by Mi Techo Solar or by others, retain the one-off start Care Check.
- The annual maintenance inspection for Care Essential and Care Plus, and the professional panel cleaning for Care Plus, take place around month 12 after the subscription start date and then every year, covered by the subscription payments. Care Premium includes inspection and professional panel cleaning every six months: two visits per year, around month 6 and month 12.
- The General Terms and Conditions of Mi Techo Solar (/en/terms-and-conditions) also apply to Mi Techo Care; in case of conflict about maintenance services, these Care Terms and the SLA prevail.
- Consumers may withdraw within 14 calendar days of signing without giving a reason (see the model withdrawal form in the General Terms and Conditions).
- Price: €21 per month, 21% VAT included, collected by SEPA direct debit.
- One-off start Care Check for existing installations: €181.50 including 21% VAT, invoiced after the first visit.
- Term: annual contract of 12 months from the subscription start date, automatically renewed for successive one-year periods. After the first year, cancellable at any time with one (1) month's written notice, effective at the end of the current annual period.
- Prices may be indexed once per year; any change is notified at least 30 days in advance.
- This contract is read together with the Mi Techo Care Terms (/care-terms), the SLA (/service-level-agreement), the Legal Notice (/legal) and the Privacy Policy (/privacy).
8. SEPA direct debit mandate
| Mandate type | Recurrent (RCUR), RCUR |
| Mandate reference | SEPA-MTS-, |
| Creditor | Mi Techo Solar Energías Renovables S.L. · Calle Arquímedes 86, Local 9, 29100 Coín, Málaga, Spain |
| Creditor Identifier | ES08000B44974491 |
| Debtor (account holder) | |
| Debtor address | |
| IBAN | — |
| BIC / SWIFT | — |
| Date of signature | 21 October 2026 |
By signing this mandate, you authorise Mi Techo Solar Energías Renovables S.L. to send instructions to your bank to debit your account and your bank to debit your account in accordance with those instructions.
As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.
9. Digital signature
The Client declares having read and accepted this contract and the SEPA mandate. The digital signature, together with the name, date, time and the IP address recorded by the system, constitutes a valid electronic signature under Regulation (EU) No 910/2014 (eIDAS).
Signature, maintenance contract
Pending
Signature, SEPA mandate
Pending
| Signed by | |
| Date of signature | 21 October 2026 · 20:01 |
| Mandate reference | SEPA-MTS-, |
| IBAN | — |
Mi Techo Solar Energías Renovables S.L. · CIF B44974491 · Calle Arquímedes 86, Local 9, 29100 Coín, Málaga, Spain · +34 685 325 739 · info@mitechosolar.com